How to Not be an A$$hole: Lesson #1

Coffee Chains and Cultural Anthropology

Texas is the only place where men pull out their semi-automatics over Frappuccinos and long drive-through lines. Sara Long – former barista – takes a deep dive into the world of foodservice, emotional labor, burnout, and most importantly, what makes customers such fucking assholes. Expect exclusive interviews with employees you’ve never met who are absolutely not famous but definitely know what they’re talking about and a very brief email exchange between a renowned anthropologist and mediocre college student.

How to Not be an A$$hole was reported, produced, edited, mixed, and mastered by Sara Long and Josiah Seurkamp. Special thanks to guests Jonathan ForneyVanessa Brown, and Madison Crowell. Academic contributions and validity by Caitlin Zaloom (and Arlie Hochschild for answering my email).

For additional resources and old receipts, visit

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